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Kelli Hill

Session: Thursday, September 26, 9:00am-10:00am
Breakout Session: Proactively Elevating and Retaining Women Leaders       

Kelli Hill is Vice President of Customer Care for Comcast’s Beltway Region. In this role, she leads a diverse team focused on supporting Comcast’s multi-year strategy to transform the customer experience and create a culture focused on exceeding customers’ expectations.

Prior to this role, Kelli served as Vice President of Project Management for Comcast’s Beltway Region and lead project management strategies, including managing product and service deployment and other customer-focused projects put in place to help frontline team members deliver the best customer experience. In her 18 years with Comcast, Kelli has held numerous operational roles. She began her Comcast career as a Call Center Director and went on to lead multiple teams. Kelli also served as Vice President of Customer Care for the former Maryland/Delaware/Richmond Region.

In addition to her leadership roles within Beltway, Kelli has participated in the Comcast Executive Leadership Program and is a member of Women in Cable Telecommunications (WICT), where she graduated as a member of the 39th class of the WICT Betsy Magness Leadership Institute this past spring. She is also a graduate of the National Association for Multi-Ethnicity in Communications (NAMIC) Executive Leadership Development Program.